TouchCare
TouchCare is your health care advocate and works directly with UA employees on medical, dental, and vision questions - whether it is what plan to enroll in, explaining the differences between plans or pre-tax health accounts, assisting with billing issues or questions, price transparency, and more.
All employees are eligible to reach out to TouchCare to discuss any questions they have on their medical, dental, or vision plans.
New benefit-eligible employees are encouraged to reach out to TouchCare to discuss their plan needs. TouchCare will assist in plan selection and comparison - allowing you to decide what plan works best for your family medically and financially.
TouchCare will also assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Current employees - whether currently enrolled in a plan or are considering enrolling in a plan - are encouraged to reach out to TouchCare. TouchCare will assist in plan selection and comparison - allowing you to decide what plan works best for your family medically and financially.
TouchCare will also assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Sikuliaq employees who are eligible for medical, dental, and vision coverage are encouraged to reach out to TouchCare.
Temporary employees who are eligible for medical, dental, and vision coverage are encouraged to reach out to TouchCare. Please visit the temporary employee website for more information on coverage eligibility.
As a university employee, there is nothing you need to do to enroll in TouchCare's services. Simply reach out to them directly at 1-866-486-8242, or create an account and login on the TouchCare website.
TouchCare will assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
TouchCare is available to all UA employees. They assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Phone: 1-866-486-8242 | Monday - Friday from 8am-9pm Eastern (4am - 5pm Alaskan)
Website: TouchCare website
Email: assist@touchcare.com
Mobile App: Download the TouchCare app through the Google or Apple App Stores.