TouchCare assists with...

  • Benefit education
  • Enrollment assistance for new employees
  • Enrollment assistance for life events and open enrollment
  • Finding an in-network provider
  • Claims and billing issues or questions
  • Price comparisons for certain procedures (i.e. x-ray)
  • Locating lower cost prescription medications
  • And more
This is a free benefit provided to University employees. 


1-866-486-8242 |

  • Comparing UA medical plans for the best option medically/financially
  • Price comparisons for services (like an x-ray)
  • Assistance with medical billing - general questions on bills, advocacy with Premera on incorrect bills, etc.

UA Benefits Team


TouchCare Details

Contact TouchCare by Phone or Email

  • Call  1-866-486-8242 (available Monday - Friday from 4am - 5pm Alaskan)
  • Email
  • Login to TouchCare's website (this is not your SSO) and select "get help" in the upper right corner 


Enrollment & Arrears Information

All Employees (including temporary and student).

  • No enrollment required
  • Call or email TouchCare to get started

Coverage Begin Dates

All employees gain access on their first day of employment.

Coverage End Dates

Coverage will end at the end of the pay period in which an employee separates from the University.

This is a free benefit provided to University employees. There is no arrears.