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From Awkward to Empowered: Managing Difficult Situations

Tough conversations don’t have to throw you off.

This month’s spotlight takes the stress out of tough workplace moments by offering approachable, easy-to-use tips for handling tricky conversations and challenging personalities. With a light, practical touch, employees learn how to say no without guilt, speak up with confidence (even to someone senior), navigate awkward or sensitive topics, and respond calmly when situations get heated. Whether you’re managing up, dealing with difficult behavior, or handling high-pressure interactions, these videos help turn uncomfortable moments into opportunities for clearer communication, stronger relationships, and a more confident you at work.

Start by Activating Your Free UA Employee LinkedIn Learning Account.

Then, explore our monthly spotlights where you can find the newest collections Navigating Difficult People & Situations, and Effective Leadership in Challenging Situations, so you can build the skills that matter most for you and your role.

Remember!

At UA, we’re committed to helping you grow! Regardless of your role, take charge of your development with resources from the Employee Engagement & Development Center. Check out our workshops and other upcoming events on the Training Calendar and discuss new growth opportunities with your supervisor.

Questions? Contact UA HR at (907) 450-8200, ua-hrtraining@alaska.edu, or submit a Request for Assistance.

Published UA News 2/5/2026