Get Help

The OIT Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page.

Support Hours of Operation

Summer Hours

Bunnell Building Room 231
1790 Tanana Loop, Fairbanks, Alaska

Monday-Friday: 7:30 AM - 6:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Memorial Day Hours - May 29th

Monday: 10:00 AM - 6:00 PM

Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with OIT technicians. Here are instructions:

Remote Device Screen Share Instructions