Office of Information Technology

Get Help

Support Hours of Operation:

As a part of the University of Alaska’s COVID-19 response the OIT Service Desk is working remotely and has reduced phone availability. We would like to encourage users to submit requests for assistance via email to helpdesk@alaska.edu or by using the ‘Start a Chat’ or ‘Self-service’ options available at www.alaska.edu/oit. Otherwise please leave a voicemail and one of our technicians will return your call as soon as possible.

Summer Hours (All Physical Locations are currently closed)
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Memorial Day, May 25th
Monday: 10:00 AM - 6:00 PM


 


 

Service Desk Phone/Fax:

Phone:       (907) 450-8300 (x8300 on campus)
Toll-free:    (800) 478-8226
Fax:           (907) 450-8312 (x8312 on campus)


After Hours Service Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.

 

Online & Self Service

OIT Service Catalog in-depth information about each of OIT's existing services

New & Existing Account Management

Password Reset: ELMO

Transcript Request Information

Subscribe to Email Notifications of Scheduled Activites and Unscheduled Outages.

Self Service: Submit a request (Login Required); Self Service FAQs

Email: helpdesk@alaska.edu



Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

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