The OIT Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page.
Support Hours of Operation
As a part of the University of Alaska’s COVID-19 response, some members of the OIT Service Desk are working remotely. We would like to encourage users to submit requests for assistance via email to firstname.lastname@example.org or by using the ‘Chat with OIT’ or ‘Self-service’ options.
Sept 24th: Due to limited availability, the Service Desk will open at 8:00 AM.
Fall Remote Hours (Phone and Chat Support)
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM
Fall Walk-In Hours (Bunnell 231 Location Only)
Due to UA's mask policy, the Service Desk has limited capacity for walk-in support.
Monday-Friday: 9:00 AM - 5:00 PM
Saturday-Sunday: 11:00 AM - 5:00 PM
Email Service Deskhelpdesk@alaska.edu
Call Service Desk
Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312