Office of Information Technology

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Support Hours of Operation:

As a part of the University of Alaska’s COVID-19 response the OIT Service Desk is working remotely and has reduced phone availability. We would like to encourage users to submit requests for assistance via email to or by using the ‘Start a Chat’ or ‘Self-service’ options available at Otherwise please leave a voicemail and one of our technicians will return your call as soon as possible.

Summer Hours (All Physical Locations are currently closed)
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Memorial Day, May 25th
Monday: 10:00 AM - 6:00 PM



Service Desk Phone/Fax:

Phone:       (907) 450-8300 (x8300 on campus)
Toll-free:    (800) 478-8226
Fax:           (907) 450-8312 (x8312 on campus)

After Hours Service Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.


Online & Self Service

OIT Service Catalog in-depth information about each of OIT's existing services

New & Existing Account Management

Password Reset: ELMO

Transcript Request Information

Subscribe to Email Notifications of Scheduled Activites and Unscheduled Outages.

Self Service: Submit a request (Login Required); Self Service FAQs


Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

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