Get Help

The OIT Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page.

Support Hours of Operation

As a part of the University of Alaska’s COVID-19 response, the OIT Service Desk is working remotely. We would like to encourage users to submit requests for assistance via email to helpdesk@alaska.edu or by using the ‘Start a Chat’ or ‘Self-service’ options.

Spring Semester Hours (All Physical Locations are currently closed)

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Spring Break Hours

Monday-Thursday: 7:30 AM - 7:30 PM
*Thursday: Closed From 3:00 PM - 5:00 PM For Event
Friday: 10:00 AM - 6:00 PM
Saturday-Sunday: 10:00 AM - 6:00 PM