Office of Information Technology

Get Help

Support Hours of Operation:

As a part of the University of Alaska’s COVID-19 response the OIT Service Desk is working remotely. We would like to encourage users to submit requests for assistance via email to or by using the ‘Start a Chat’ or ‘Self-service’ options available at Otherwise please leave a voicemail and one of our technicians will return your call as soon as possible.

Fall Semester Hours (All Physical Locations are currently closed)
Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Thanksgiving Holiday Hours, Nov 25th - 27th
Wednesday: 7:30 AM - 6:00 PM
Thursday-Friday: CLOSED



Service Desk Phone/Fax:

Phone:       (907) 450-8300 (x8300 on campus)
Toll-free:    (800) 478-8226
Fax:           (907) 450-8312 (x8312 on campus)

After Hours Service Desk:

Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.


Online & Self Service

OIT Service Catalog in-depth information about each of OIT's existing services

New & Existing Account Management

Password Reset: ELMO

Transcript Request Information

Subscribe to Email Notifications of Scheduled Activites and Unscheduled Outages.

Self Service: Submit a request (Login Required); Self Service FAQs


Training Resources

Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

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