Authenticating with the Duo Prompt

The Duo Prompt lets you choose how to verify your identity each time you log in.

Using the Duo Prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox.

After completing Duo enrollment, you'll see the Duo Prompt the next time you perform a browser-based login to a web service or application protected with Duo.

Duo Prompt

If you have more than one device enrolled, like a mobile phone and a hardware token, you'll see a device selector.

Select Device in Duo Prompt

Select the device you want to use and then choose your authentication method.

Authentication Methods

Duo Mobile Push:

1.    Select the phone or tablet you wish to use from the list of your enrolled devices on the MFA login screen.
2.    Click Send Me a Push. The MFA service sends a request for approval to your phone or tablet.
3.    Tap Approve on your smartphone, tablet, or Apple Watch.

Duo Mobile Passcode:

1.    Select the phone or tablet you wish to use from the list of your enrolled devices on the MFA login screen.
2.    Click Enter a Passcode.
3.    Open the Duo Mobile app on your phone or tablet to view the passcode generated by the app.
4.    Enter the passcode in the box provided on the login screen.
5.    Click Log In.

Phone Call:

1.    Select the phone you wish to use from the list of your enrolled devices on the MFA login screen.
2.    Click Call Me.
3.    When your phone rings, answer it, press any key, and hang up.·      

Security Key Tap:

1.    Select your security key from the list of your enrolled devices on the MFA login screen.
2.    Click Use Security Key.
3.    Insert your security key into a USB port.
4.    Tap or press the button on it.

Touch ID:

1.    Select the Touch ID device you’re using from the list of your enrolled devices on the MFA login screen.
2.    Click Use Touch ID.
3.    Place your finger on the Touch ID button on your device.

Duo Token Passcode:

1.    Click Enter a Passcode on the MFA login screen.
2.    Press and release the button on your Duo token to display a passcode.
3.    Enter the passcode in the box provided on the login screen.
4.    Click Log In.


If you can't authenticate or aren't sure what to do, click Need help? on the left side of the Duo prompt. 

Custom Help Text


Self-Service Options

If your organization has enabled self-service you can add an additional authentication device by clicking the Add a new device link, or update your setting and remove authentication methods by clicking My Settings & Devices.

Add a New Device

Trusted Devices

You'll also see a Remember me for... option. If you check this box when authenticating you won't need to perform Duo second-factor authentication again for the duration specified on the prompt.

My Settings & Devices

 


*Content modified with permission of Duo from ​https://guide.duo.com/prompt