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System Office and UAF IT support is provided by UAF’s Nanook Technology Services (NTS), also known as NookTech. The NTS Service Desk assists with UA IT questions, troubleshooting, and issue reporting.


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Enterprise Academic & Business Applications
  • Enterprise Resource Planning (ERP)
  • Systemwide Applications & Websites
  • Workplace Productivity (Google, MS, etc.)
  • Virtualized Computing & Platforms
  • Business Continuity/Disaster Recovery
Connectivity & Communications
  • WAN Services/Remote Access
  • Infrastructure Operations & Monitoring
  • Campus Safety & Facilities Systems
  • SO/UAF LAN & Wireless
  • SO/UAF Phone Services
Safe & Secure Information Resources
  • Network & Endpoint Security
  • Intrusion Monitoring & Response
  • Email Security & Integrity
  • Identity & Access Management
  • Records & Information Management
Enterprise Computing Facilities
  • Data Center Services
  • Observability & Response
  • Business Services (tax form/payroll printing, media destruction, etc.)
Decision Support Services
  • Enterprise Data Warehouse
  • Reporting & Analytics
  • Shared Solution IT Procurement
IT Policy, Risk, & Governance
  • Systemwide IT Governance
  • Information Technology Policy
  • Governance, Risk, & Compliance

 

OIT’s FY26 Roadmap

 

Our Mission:

Enable learning and innovation through technology for the University of Alaska community.

Our Vision:

Become the leading public sector IT service organization in the Arctic region, enabling world-class education, innovation, and research for the University of Alaska and its partners.

Our Initiatives:



Student Experience

WHY?

  • Provide a welcoming environment and student experience
  • UA priority to increase recruitment, retention, and graduation and modernize the student experience

KEY INITIATIVES

  • Banner 9 Self-Service upgrade
  • Data Warehouse
  • Admissions Application Platform RFP (CRM)
  • Textbook Transparency
Cybersecurity

WHY?

  • Manage and mitigate UA cybersecurity risk
  • Ensure sufficient compliance to protect sensitive information, ensure the ability to operate, and support research growth

KEY INITIATIVES

  • GRC Program Development
  • Student Fraud Solution
  • Incident Response Program
  • Email Phishing Tool
  • Research Security Program
Operational Maturity & Services Resiliency

WHY?

  • Strong IT foundation that drives value to the universities and increases stakeholder confidence
  • Efficient use of limited resources aligned with university priorities

KEY INITIATIVES

  • Core Infrastructure Refresh & Modernization
  • Service-Budget Analysis
  • OIT Operational Reporting
  • Certificate Management
  • CAB Process Improvements
Emerging Tech, Opportunities & Risks

WHY?

  • Help UA keep pace with the rapidly changing/evolving technology landscape
  • Stay current with technology risk mitigation and management

KEY INITIATIVES

  • GenAI Advisory Council
  • Telcom Market Analysis
  • Enterprise Apps Monitoring Tooling
  • Enterprise vs Institutional Technology Framework
Business Automation & Efficiency

WHY?

  • Automate routine, manual work to allow focus on higher-value work and cost efficiencies
  • Make routine processes more efficient

KEY INITIATIVES

  • eSignature Strategy
  • Google Workspace Storage
  • Identity & Access
  • Management Modernization
  • Directory Services
  • Labor Redistribution Module
Explore key technology projects and strategic efforts led by OIT.

These documents are restricted to the UA Community: