Fake Amazon/Apple support calls

The University of Alaska is experiencing an increase in vishing, which is the phone equivalent to email phishing. In this type of attack, bad actors use a recorded message, typically from frequently used services such as Amazon or Apple, to con you into giving out personal information. For an example of this kind of vishing see Fake calls from Apple and Amazon support: What you need to know. Another tactic bad actors use creates a spoofed, or fake caller ID that can look like it is coming from a known number, such as a UAA number beginning with a 786 prefix. These calls may disconnect after several seconds, connect to a person imitating a company representative, or play a recorded message like those referenced previously.

If you get an unexpected call or message about a problem with any of your accounts, hang up. 
  • Do not press 1 to speak with customer support 
  • Do not call a phone number they gave you 
  • Do not give out your personal information 
If you think there may be a problem with an account, contact the company directly using contact information from a source that is reputable. 

These types of calls are attempts to gain access to your personal information. Stay informed about recent UA phishing attempts by visiting the Phish Bowl. Other helpful information is available at  UA Security Matters . If you have questions or concerns, please contact your local IT services 
UAA: 786-4646 or uaa.techsupport@alaska.edu.
UAF: 450-8300 or helpdesk@alaska.edu 
UAS: 796-6400 or uas.helpdesk@alaska.edu