System Office of Risk Services

System Office of Risk Services

All personnel for The System Office of Risk Services are located at:
1815 Bragaw Street, Suite 209
Anchorage, Alaska 99508-3438
 Phone (907)786-1173 or (907)786-1140 
Fax (907)786-1412 

Director, Environmental Health & Safety

Kenneth Walker

Ken brings more than 14 years of experience to the position and came to us from San Antonio, TX where he worked at Headquarters Air Force Personnel Center as Chief, Safety Career Field Management Team. He holds a bachelor’s degree from Wayland Baptist University and a master’s degree from Columbia Southern University.  He is also a military veteran having served 24 years in the United States Air Force.


Risk Manager

Vanessa Saephan, CIC


Vanessa Saephan manages the insurance and risk finance programs for UA. She works in conjunction with the Chief Risk Officer in strategic development and implementation of risk management processes and procedures across the institution. Vanessa serves as the liaison to the faculty and staff of UA to assist in identifying and strategically managing business risks associated with their activities, consistent with the University's missions of teaching, research and public service. 


Office Manager

 Kala Hansen









Claims Manager

 Patti Wilson

Patti Wilson joined the System Office of Risk Services in Anchorage as claims manager in 2006. She is responsible for minimizing the cost of risk to the University through the effective management of claims.  She leads a team of claims professionals who administer the University’s self-insured claims program, including auto, liability, property, and workers’ compensation claims.

Patti also serves as an information and education resource to the UA community, monitoring legislation, regulations, and legal developments affecting the University’s claims program.  She is the administrator for the University’s risk management information system, and has responsibility for claim notification and reporting processes system-wide.


Senior Claims Adjuster

Daisy Saffir

Daisy Saffir joined the System Office of Risk Services in Anchorage as Claims Adjuster in 2013.  She handles multi-line claims for the University’s self-insured claims program.  This position provides a means to stabilize and minimize the cost of risk to the University through investigation, management and settlement of first and third party claims.  Daisy is also responsible for informal training in claims and risk management processes for members of the University community, and for supervision of the Fairbanks support staff.

Daisy is also the former Vice President of the Workers’ Compensation Committee of Alaska. Daisy has almost fifteen years of experience in claims management, with a specialty in workers’ compensation and litigation management.  She has been an independently licensed adjuster in Alaska since 2009 and has handled claims in multiple jurisdictions.


Junior Claims Adjuster

Danielle Nelson

The claims technician provides administrative support for the claims section and is the contact for claim reporting.  Ms. Nelson is a general claims information resource for the University customers and is responsible for accurate and timely claims processing and data analysis.


Claims Assistant                            

Jennifer Medders


Emergency Planner & Continuity Director

Steve Mullins
                                                 Phone: 907-450-8349
Fax: 907-450-8051
2025 Yukon Drive
Suite 106B
Fairbanks, AK 99775
Steve Mullins

Steve Mullins joined the System Office for Risk Services as our Emergency Services & Continuity Director in January 2018. He is responsible for the design,
development, implementation and maintenance of mission-continuity and disaster-recovery strategies and solutions. His tasks will include risk analysis and
assessment in addition to business impact analyses for mission critical areas. He is our coordinator with emergency management and for statewide enterprise risk management standards and functions.

Steve will also be the lead person in managing our system-wide emergency notification programs that are critical to keeping our staff, students and local communities safe, informed and operating.

Steve received a Bachelor’s degree in Computer Science from Regis University and a Master’s degree in Software Engineering from the University of Alaska Fairbanks.


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