Office of Information Technology

Frequently Asked Questions

Questions about Telephones

How do I make a telephone call?

There are several types of phone calls you can make on the system. Please see the following for how to dial each type of call:

Internal
Dial the 7-digit extension of the user. You may also simply dial the last 4-
digits. Example: 4508300 or 8300

Local Calls
Dial 9 + the 7-digit telephone number (Example: 95551212)

Toll Free
Dial 9 + 1 + the 10-digit toll free number (Example: 918005551212)

Long Distance Calls (Alaska)
Dial 9 + 1 + 907 + Phone Number (Example: 919075551212)

Long Distance Calls (Interstate)
Dial 9 + 1 + Area Code + Phone Number (Example: 912085551212)

International Calls
9 + 011 + Country Code & Phone Number (Example: 90114684123400)

NOTE: Your phone may have toll restrictions that prevents certain types of calls and/or require the input of an access code. If you feel this is in error or need additional calling privileges, please submit a Work Order Request Form. 

How do I transfer a telephone call?

You can transfer a call to another telephone on the system, as well as off-site such as to a cellular phone.

Transfer Process:

1. Press Transfer softkey
2. Dial number you want to transfer the call to (see below)
3. Optional: Announce call to receiving party
4. Press Transfer softkey to complete the transfer

Internal
Dial the 7-digit extension of the user. You may also simply dial the last 4- digits. (Example: 4508300 or 8300)

Local Calls
Dial 9 + the 7-digit telephone number (Example: 95551212)

Toll Free
Dial 9 + 1 + the 10-digit toll free number (Example: 918005551212)

Long Distance Calls (Alaska)
Dial 9 + 1 + 907 + Phone Number (Example: 919075551212)

Long Distance Calls (Interstate)
Dial 9 + 1 + Area Code + Phone Number (Example: 912085551212)

International Calls
9 + 011 + Country Code & Phone Number (Example: 90114684123400)

How I do I transfer a call directly to a user’s voicemail box?

You can transfer a call to directly to another user’s voicemail box, which is helpful if you don’t want to disturb the person or you know they are not at their telephone.

Transfer Process:
1. Press Transfer softkey
2. * (star) + the 7-digit extension number you want to transfer the call to (Example: *4508300)
3. Press Transfer softkey to complete the transfer

How do I perform a conference call?

Your telephone can conference several parties together in what is known as an “ad-hoc” conference call.

To start a conference call:
1. Call or be called by your first party
2. Press the More softkey
3. Press the Confrn softkey
4. Dial the number you want to conference with. If conferencing an external party, be sure to dial 9 before dialing the telephone number.
5. Press the Confrn softkey to complete the conference.
6. Repeat steps 2 through 5 to add additional parties

The number of parties that can be conferenced together via the telephone is limited by the model type. If you require higher density conference calls, you can request a conference bridge for your telephone. This bridge will permit up to eight conference parties and can be dialed into, similar to external conference services. This service is typically for non-academic facing purposes. To request a conference bridge, please submit a Work Request Form.

For very high density conference calls over eight parties, such as academic/classroom conferences, we use an external service. Please visit Video Conferencing for more information.

How do I use the corporate directory?

You can search for user’s telephone numbers by using the corporate directory. To access the corporate directory from your phone:
1. Press the Directories button
2. Scroll to Corporate Directory (or press 5)
3. Input a first name or last name via your alphanumeric key pad. When you press a key, the display will show your alphanumeric options. You do not need to complete the entire name, however, the more you enter allows the system to better filter your results.
4. Press Search when completed.
5. Scroll the results and press Dial to complete your phone call.

What do I do if I'm having difficulty dialing into a conference call number?

If you have tried to dial an 800 number that begins with 1-800-315- and found the number denied in the UAF Telephone system, this workaround will enable you to make you conference call.

The Procedure to use if you are denied access to your 800 conference number is:

  1. UAF users participating in State Of Alaska agency GCI bridged audio conferences dial the toll free GCI audio reservation line at 1-800-770-2121 and provide the reservation operators the pass code provided for the audio conference.
  2. GCI reservation operators will then call the UAF user back and place them into the audio conference.
  3. GCI then bills the appropriate State of Alaska agency for the costs of the audio conference.

Telephone Services was forced to disallow the original number, while some issues with charges placed against conference callers are worked out. The problem has been that when you make a call to the conference number 1-800-315-xxx, and put in your pass code, all charges for the conference call are sent to the general UAF account rather than to the agency setting up the conference calls.The work around procedure prevents this.

This interim procedure was worked out to allow you to make your conference calls. We apologize for the inconvenience.

If you need further information, please call 474-6900 or fill out our form for assistance.

What are the UAF extensions and how to I dial them when using a campus phone?

Traditionally all numbers at UAF were in the 474 exchange. As campus has grown, we have added numbers in the 455 and 450 range. By doing this, we have retained the ability to dial only 4 digits to reach every telephone served by the campus telephone system.

This guide should help you decide if a number you are trying to dial is within the extended campus 4-digit dialing plan.

The following numbers are within the extended campus 4-digit dialing plan. If dialing one of these numbers, remember that when dialing from a campus extension you need only dial the last 4 digits of these phone numbers:

  • If the number begins with 474 and the next digits are 11, 15, 18, 19, 24, 26,27, 5, 6, or 7
  • If the number begins with 450 and the next digit is 8
  • If the number begins with 455 and the next digits are 20, 21, 22, 23, 25, 28 or 29
  • If the number begins with 455 and the next digit is 3

How do I forward my desk phone to a cell phone?

From your office phone, forward your office telephone to another campus telephone:

  1. Press the “CFwdAll” soft key on your phone
  2. Enter the 7-digit internal extension number
  3. Ensure phone says “Forwarded to XXXXXXX” (where X = phone number)

From your office phone, forward your office telephone to an off-campus telephone:

  1. Press the “CFwdAll” soft key
  2. Enter 9 plus the telephone number (as you would dial it from the phone)
    1. For local forwarding:  9 + 7 digit number (e.g. 95551212)
    2. For long-distance forwarding:  9 + 1 + area code + 7 digit number (e.g. 919075551212)
  3. Ensure phone says “Forwarded to 9XXXXXXX” or “91XXXXXXXXXX” (where X=phone number)

From a remote location, forward your office telephone to an off-campus telephone:

  1. Login to the VPN. For information on how to setup a VPN, visit VPN client installation.
  2. Then visit the Cisco Unified Communications Self Care Portal and login using UA Username and Password.
  3.  Select Call Forwarding from left side menu, select the phone you would like forwarded and add forwarding phone number. Save your work and submit.

PLEASE NOTE:

  • If no phone number is listed, submit a Work Order Request Form. Note that you are working remotely that you need your phone number added in the CISCO Self Care Portal, so that you can forward your office phone from a remote location.
  • Most telephones on campus are restricted from forwarding calls to international telephone numbers. If you need this capability or have other troubles, please contact the OIT service desk by submitting a Work Order Request Form. If you are having trouble submitting the form, contact the OIT Service Desk at 450-8300 or helpdesk@alaska.edu.

Questions about Voice Mail

How do I access voicemail?

To access your voicemail from a campus telephone:
1. Press the Messages softkey
2. Enter your mailbox PIN number

To access your voicemail from off-campus:
1. Dial 474-1800
2. Press *
3. Enter your 7-digit extension number
4. Enter your PIN

How do I re-record my voicemail greeting?

To re-record your voicemail greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to change greetings
4. Follow the prompts to listen to your current greeting and change the greeting as desired.

How do I use an alternate greeting?

An alternate greeting is a great way to notify callers of temporary absences, vacation alerts and temporary closures. It allows you to retain your standard greeting so you do not have to re-record this greeting when returning to normal operations.

To enable your alternate greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to Change Greetings
4. Press 2 to enable the alternate greeting
5. Optionally set an end date for the alternate greeting, otherwise press #
6. Follow the prompts to re-record your alternate greeting
7. Follow the prompts to listen to your current greeting and change the
greeting as desired.

To disable your alternate greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 1 to Change Greetings
4. Press 2 to disable the alternate greeting

How do I change my recorded name?

To re-record your voicemail greeting:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 3 to Preferences
4. Press 2 to change your recorded name
5. Follow the prompts to listen to your recorded name and change the
recording as desired.

How do I change my voicemail box PIN?

To change your PIN:
1. Login to your voicemail box
2. Press 4 for Setup Options
3. Press 3 to Preferences
4. Press 1 to change your PIN
5. Follow the prompts to change your PIN.

If you do not currently know your PIN, you will need to submit a Work Request Form. Your PIN will require a reset as the system will not permit recovery of an existing PIN. This can be done without impacting existing messages in the mailbox.

Can I receive voicemail to email?

Yes! The system can send your voicemail to your email address. Please submit a Work Request Form to enable this feature. Please provide your extension number and preferred email address in the request.

How do I forward a voicemail to another user?

You can forward a specific voicemail message to another user on the voicemail system.

1. After listening to a voicemail message, press 5.
2. Record an introductory message and press # when finished
3. Press ## to switch between name spelling and number forwarding
4. Enter the 7-digit extension number of the person you want to forward the message to, followed by #
5. Confirm that you are forwarding to the correct voicemail box, press #
6. Optional: Add additional recipients by pressing 91
7. Confirm the message forward by pressing #

Other Telecommunications Questions

Can we queue calls to our group like the helpdesk?

Yes, UAF currently has an enterprise grade telephone system with many different features and capabilities. There are several options and design considerations involved with this and also a determination of whether these features are right for your department.

Please submit a Work Order Request Form. This will allow telecommunications services to begin the process of consulting with your department.

Can we record telephone calls?

No. Call recording is not an available feature to most users on the system. There may be other ways to record telephone calls through 3rd party products, however, the use and operation of these products is not supported by telecommunications.

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