Office of Information Technology

Known Issues

Blackboard Inc. Is constantly developing new features and integrations. As a result, sometimes bugs will occur where things don't work as they should.  This page contains a list of Known Issues that have been encountered in UA Blackboard Learn and their status.

The latest list of Known Issues from Blackboard for the version of Blackboard currently running at UAF can be downloaded below:

Q2 2019 Known Issues

There is a known issues Google Group for email distribution of new known issues and workarounds or fixes.  Anyone in the domain should be able to go to Groups, search for bblearn to find the list, or go directly to ua-bblearn-known-issues.  From there you can Join the group.

Have another question about UA Learn? Be sure to check out our LMS FAQs.

Issues Reported on UA Learn

Issues Pending Resolution

Attempts in Progress not saving properly

Highlights in Box View not Visible Unless Hovering

Course Achievement does not Display Course Name

Course Navigation Menu Autohides

Resolved Issues

Course Copy Fails with no logs, Content collection is not copied

Breadcrumbs Display HTML tags in Name of Course Menu Items to Content Folders or Module Pages

Add Menu Item List is Illegible in Course Menu

Error Displayed when Attempting to view a Test Attempt

Students and Observers cannot access grades if exempt assignment(s) have quick comments

Kaltura Videos Posted by Students in a Blog or Discussion Board are not Visible

Failed to submit Assignment on Safari

LTIs do not Support the Allow iFrame Attribute in Chrome

Can't delete topmost announcement

SafeAssign Reports not Generating

Course Imports Sometimes Change the Course Name

Re-Arranging of Course Menu Not Saving

Grade Center – Quick Comment

Scrolling/Display Issues

Media Files Autoplay

Issues Reported on Collaborate and Collaborate Ultra

Please note that while Collaborate Original is still maintained by Blackboard, support and development for the tool is no longer available. As such, unresolved issues with Collaborate Original are unlikely to be resolved.

A list of all known issues for Collaborate Ultra can be found here.

Issues Pending Resolution

Collaborate Ultra buttons can be blocked by ad blocking extensions

Collaborate Original sessions cannot be pre-staged with content

Collaborate Original sessions fail to launch on macOS when using Zoom Accessibility

Collaborate Original Launcher v1.4 doesn't prompt macOS users to Upgrade

Collaborate Original - Text boxes out of alignment in MP4 conversion

Collaborate Original - Cannot Upload PowerPoint Files on MacOS High Sierra

Resolved Issues

Collaborate Ultra Attendees Cannot Be Heard on Firefox ver. 61+ [RESOLVED]

Collaborate Ultra: Sessions with # in the title produces a J05 error

Users Unable to Launch Collaborate Original Sessions

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