Get Help
Support Hours of Operation:
Spring Semester Hours
Monday-Friday: 7:30 AM - 9:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM
Service Desk Phone/Fax:
Toll-free: (800) 478-8226
Service Desk In Person:
Bunnell Building - Room 231
Monday-Friday: 7:30AM - 7:30PM
Saturday-Sunday: 10:00AM - 6:00PM
Butrovich Building - Suite 105
Monday-Friday 8:00AM - 5:00PM
After Hours Service Desk:
Calls to the OIT Service Desk are monitored 24/7/365. During the times the Service Desk is not staffed, the standard after hours on-call procedures will be in effect. IT issues deemed critical will result in a request to on-call technicians for after hours resolution. For most after hours calls, a service request will be created on your behalf to ensure a timely response during normal Service Desk hours of operation.
Online & Self Service
OIT Service Catalog in-depth information about each of OIT's existing services
New & Existing Account Management
Password Reset: ELMO
Subscribe to Email Notifications of Scheduled Activites and Unscheduled Outages.
Self Service: Submit a request (Login Required); Self Service FAQs
Email: helpdesk@alaska.edu