For users new to the University, your account is created for you automatically. Visit ELMO to get your UA username and to set up your password to login.

If you are unable to login, view the Important Account Info page to determine your standing.

If you are unfamiliar with what we mean by YourUAusername, it is essentially the initials of your First and Middle names combined with your full Last name (FMLast.) There are some exceptions that include a number at the end (the number makes it unique when there are other persons with the same UAusername.) If you don't know what yours is, you can look it up online.

If you already have an existing UAF or Statewide email account, you can opt to use Google Apps @ UA by going through the Google Apps @UA Account Request. Signing up sets the transition process in motion to migrate your existing UAF/Statewide account, to your new Google Apps @ UA account. All University of Alaska Fairbanks affiliated staff and faculty and Statewide staff are eligible to sign up to Google Apps @ UA, but only the email stored on OIT managed servers will be migrated.

If you currently do not have a password set, Visit ELMO to set your password, and then go through our Account Request page.

Cancelling your Google Apps @ UA account to revert back to your originally issued webmail mailbox is not an option. The Google Apps @ UA service is designed to provide improved services to students and is the default service for incoming students beginning the fall semester of 2009.

Due to technical reasons, OIT can not migrate your address book during your transition to Google Apps @ UA.

For assistance migrating your address book, see Google's contact import help. For assistance migrating contacts from SquirrelMail, visit the General FAQs.

The Google Help Center is a great resource for all questions and is updated often. After reviewing the Google Apps @ UA FAQs, and browsing the Google Help Center, if you still find yourself needing help, contact the OIT Support Center for assistance.