TouchCare
TouchCare is a UA employee's health care advocate. TouchCare works directly with UA employees on their health care questions - whether it is what plan to enroll in, explaining the differences between plans or pre-tax health accounts, assisting with billing issues or questions, price transparency, and more.
TouchCare is here to assist during UA's Open Enrollment this year. They will be providing several in person trainings, you can schedule a 1:1 consult, and you can review their recorded Benefits Literacy 101 training. You can even take a quick quiz to enter to win a $100 gift card!
TouchCare will be hosting multiple live trainings to go over UA benefits. These are a great opportunity to ask questions, become familiar with the plans, and learn about our partner, TouchCare. Sign up for a TouchCare live training here.
- Tuesdays at 1:00 pm Alaska time
- April 4, April 11, April 18, April 25, May 2
- April 4, April 11, April 18, April 25, May 2
- Thursday at 9:00am Alaska time
- April 6
- April 6
- Fridays at 9:00am Alaska time
- April 14, April 21, April 28, May 5
- TouchCare's Open Enrollment Powerpoint
- TouchCare's Benefit Literacy 101 Webinar (recorded)
- Take a quick Health Care Literacy Quiz
- Schedule your 1:1 Open Enrollment consult with TouchCare
TouchCare can be reached at:
- Phone: 1-866-486-8242 | Monday - Friday from 8am-9pm Eastern (4am - 5pm Alaskan)
- Website: TouchCare website
- Email: assist@touchcare.com
- Mobile App: Download the TouchCare app through the Google or Apple App Stores.
New benefit-eligible employees are encouraged to reach out to TouchCare to discuss their health plan needs. TouchCare will assist in plan selection and comparison - allowing you to decide what plan works best for your family medically and financially.
TouchCare will also assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Current employees - whether in a UA Choice plan or considering enrolling - are encouraged to reach out to TouchCare. TouchCare will assist in plan selection and comparison - allowing you to decide what plan works best for your family medically and financially.
TouchCare will also assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Sikuliaq employees who are eligible for Health Care are encouraged to reach out to TouchCare.
Temporary employees who are eligible for Health Care are encouraged to reach out to TouchCare. Please visit the temporary employee website for more information on Health Care eligibility.
As a university employee, there is nothing you need to do to enroll in TouchCare's services. Simply reach out to them directly at 1-866-486-8242, or create an account and login on the TouchCare website.
TouchCare will assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
TouchCare is available to all health care eligible UA employees. They assist with
- Benefit education and enrollment assistance - including during Open Enrollment
- Claims and billing issues or questions
- Understanding how to use your benefits
- Procedure costs - allowing you to select the best location for your procedure both medically and financially
- FSA and HSA participation
- Finding an in-network provider
Phone: 1-866-486-8242 | Monday - Friday from 8am-9pm Eastern (4am - 5pm Alaskan)
Website: TouchCare website
Email: assist@touchcare.com
Mobile App: Download the TouchCare app through the Google or Apple App Stores.