System Office of Risk Services

System Office of Risk Services

We have two locations to serve you:


910 Yukon Drive, Suite 001 Butrovich Building
PO Box 755240 Fairbanks, AK 99775-5240
Phone (907) 450-8150 or (907) 450-8155
Fax (907) 450-8177



 1815 Bragaw Street, Suite 208
 Anchorage, AK 99508-3438
 Phone (907)786-1140 or (907) 786-6119
 Fax (907)786-1412

The Statewide Office of Risk Services is organized into four practice areas:

  • Enterprise Risk Management and Insurance
  • Claims Management
  • Health, Safety, and Environmental Management
  • Emergency Management


(907) 450-8150

Amy O'Sulllivan

Office Manager

(907) 450-8150

Ms. O'Sullivan provides office support to the System Office of Risk Services' Fairbanks and Anchorage offices.


(907) 786-7755

Patti Wilson

Claims Manager

907 (786)-7755

Patti Wilson joined the System Office of Risk Services in Anchorage as claims manager in 2006. She is responsible for minimizing the cost of risk to the University through the effective management of claims.  She leads a team of claims professionals who administer the University’s self-insured claims program, including auto, liability, property, and workers’ compensation claims.

Patti also serves as an information and education resource to the UA community, monitoring legislation, regulations, and legal developments affecting the University’s claims program.  She is the administrator for the University’s risk management information system, and has responsibility for claim notification and reporting processes system-wide.

She began her Alaskan adjusting career in 1976, handling workers’ compensation claims during the construction of the Trans-Alaska Pipeline.  She’s been a licensed independent adjuster since 1980, with special emphasis on workers’ compensation and litigation management. 

She holds an Associate in Claims (AIC) designation, and is working toward an Associate in Risk Management (ARM) designation.  She is a past officer of the Alaska Adjusters Association and serves on the board of directors of the Workers’ Compensation Committee of Alaska.

Patti is located in Anchorage.

Daisy Saffir

Claims Adjuster

(907) 786-1716

Daisy Saffir joined the System Office of Risk Services in Anchorage as Claims Adjuster in 2013.  She handles multi-line claims for the University’s self-insured claims program.  This position provides a means to stabilize and minimize the cost of risk to the University through investigation, management and settlement of first and third party claims. Ms. Saffir is also responsible for informal training in claims and risk management processes for members of the University community, and for supervision of the Fairbanks support staff. Daisy is also the former Vice President of the Workers’ Compensation Committee of Alaska. Daisy has almost fifteen years of experience in claims management, with a specialty in workers’ compensation and litigation management.  She has been an independently licensed adjuster in Alaska since 2009 and has handled claims in multiple jurisdictions.

(907) 786-1140

Danielle Nelson

Claims Technician

(907) 786-1140

The claims technician provides administrative support for the claims section and is often the first point of contact for claim reporting.  Ms. Nelson is a general claims information resource for campuses and other University customers and is responsible for accurate and timely claims processing and data analysis.  

(907) 450-8155

Tina Holland

Deputy Director, Health, Safety, & Environmental

(907) 450-8155

Ms. Holland's responsibilities include the management of Environmental Health and Safety/Risk Management Programs and the development and implementation of statewide safety training.  Ms. Holland is the point of contact for the statewide ergonomics program.  She is also the co-lead for the HSE Review team that is responsible for conducting, planning and execution of operational inspections for the Compliance Assistance and Assurance Program. She also assists Statewide employees and departments to develop Loss Prevention projects for the Loss Prevention Assistance Program. Ms. Holland is a Registered Safety Manager (RSM)  ® through the International Board of Environmental Health and Safety, Inc. and an Occupational Health and Safety Technologist (OHST) granted by the Board of Certified Safety Professionals. 

Emergency Management



Director, Emergency Management

(907) 786-1381

Mr. Busch provides system-wide leadership and strategic direction for the University of Alaska’s Emergency Management program.  Comprehensive, all-hazards emergency management programs are developed by working collaboratively with university leadership, incident management teams, and community stakeholders.  Together, the Statewide and university emergency managers address the areas of mitigation, preparedness, response, and recovery to ensure the highest level of resiliency for the University of Alaska.  Mr. Busch has 13 years of experience leading effective emergency management programs in education and healthcare settings, holds a Bachelor of Arts degree in Sociology from North Dakota State University and a Master’s degree in Business Administration from the University of Mary.

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