Office of Information Technology
Service Catalog

Contact OIT Support Center

Support Hours

Fairbanks area:
tel: 907-450-8300
fax: 907-450-8312

Outside Fairbanks:
1-800-478-8226

Email: helpdesk@alaska.edu


Data Tape Storage and Support

Category: Storage & Backup

Overview

Manage on-site and off-site tape libraries. Load and remove media from automated tape storage devices. Order and receive new data tapes used in the Butrovich Computer Facility. Oversee destruction of expired tapes.

Service Users

UAF and UA Statewide students, faculty, and staff.

Requirements

Tape devices must reside in the Butrovich Computer Facility. Storage owner must provide documentation for tasks to be handled by Data Center Operations staff. Use must be in compliance with the following: University of Alaska: Acceptable Use of Online Resources and the University of Alaska Board of Regents Policy of Information Resources

Rates

Data Tape Storage and Support services are included in OIT's server hosting packages. For full rates, see OIT's FY12 Recharge Rates

Get Started

New service can be requested from the Data Center Operations Manager, (907) 450-8367.

Availability

Service availability includes evenings and weekends. Exceptions include: scheduled maintenance and unplanned outages.

Getting Help

Customers request general assistance and report problems with this service through the Butrovich Data Center, (907) 450-8370.