Office of Information Technology

Contact OIT Support Center

Support Hours

Fairbanks area:

tel: 907-450-8300
fax: 907-450-8312

Outside Fairbanks:
1-800-478-8226

Email: helpdesk@alaska.edu

OIT Self Service

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Internet Services

Category: Internet - Wireless & Network Connectivity

Overview

Network infrastructure providing the University of Alaska community with redundant, high-bandwidth, high-availability connectivity to the Internet.

Service Users

UAF and SW faculty, staff, students and general public.

Requirements

Requires connection to local campus wired or wireless network. Customer must be in compliance with the following:University of Alaska: Acceptable Use of Online Resources

Rates

Internet Services are available at no cost to end users.

Get Started

This service is automatically provided when connected to local campus network.

Availability

Service is available 24 hours per day. Exceptions include: scheduled maintenance and unplanned outages.

Getting Help

Customers request general assistance and report problems with this service through the OIT Support Center.

More Information

View the Network Weathermap for real-time network statistics.

Internet in the Residence Halls

Internet use in the residence halls is under the policy of the Residence Life Handbook (see pages 23-24), as well as all OIT Policies and Procedures. To use internet services in the residence halls, ensure your computer is set to use DHCP, and follow the on-screen steps to register your computer using your UA Username and password.