Office of Information Technology

Help Desk Services

Category: Help & Training

Overview

The OIT Support Center provides direct contact between customers and OIT technicians to help provide services, answer questions, and resolve computing problems as quickly as possible. Visit the OIT Support Center web page for more information. The Support Center is a service within OIT that serves all students, faculty, and staff with their technical and support needs. Assistance is provided for desktop computing, network, and other OIT services. The OIT Support Center focuses on the individual customer through information, education, and problem resolution via phone, online, email, and walk-in consultation. The Support Center provides assistance, information, and intelligent referral for all OIT services. Technical consulting services to student owned computers are also available through the Student Computer Support Center.

Service Users

University of Alaska system-wide

Requirements

Support available to all current students, faculty, and staff. Limited support available for guests and prior university affiliates.

Rates

Help Desk Services are available at no cost to end users.

Get Started

Initiate service request through the OIT Support Center.

Availability

The OIT Support Center provides customers with help desk and technical support. Locations are staffed Monday-Friday 7:30 am-7:30 pm (during summer), Monday-Friday 7:30 am-9:30 pm (during academic year), and Saturday-Sunday 10:00 am-6:00 pm. Phone service provided 24/7.

Getting Help

Customers request general assistance and report problems with this service through the OIT Support Center.
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