Office of Information Technology | Desktop/Laptop Support Services

Contact OIT Support Center

Support Hours

Fairbanks area:

tel: 907-450-8300
fax: 907-450-8312

Outside Fairbanks:
1-800-478-8226

Email: helpdesk@alaska.edu

OIT Self Service

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Desktop/Laptop Support Services

Category: Software & Hardware

Overview

This service repairs and maintains UAF and SW desktop computers and peripherals. The technician's responsibilities may extend to deploying and configuring new hardware, installing and updating software packages, and troubleshooting problems to resolution.

Service Users

UAF and SW faculty and staff.

Requirements

Equipment must be university owned.

Technicians cannot relocate equipment.

Rates

Desktop Support Services are available at no cost to end users.

Get Started

Contact the OIT Support Center to submit a request.

Availability

Service is available weekdays from 8am to 5pm.

Getting Help

Customers request general assistance and report problems with this service through the OIT Support Center.