The fully supported web browsers are Internet Explorer 7 and 8 on Windows. Other browsers or browser versions may work, but if the browser has a problem, and supported Internet Explorer version does not, then the solution is to use Internet Explorer 7 and 8 on Windows. If customer needs to have Windows or Internet Explorer installed or configured, they need to contact their local IT support agency.

A.     Banner 8 Production - http://banner.alaska.edu
B.     Banner 8 Training - http://bantrnx.alaska.edu
C.     Banner 8 PREP - http://banprep.alaska.edu
D.     Banner 8 LRGP - http://banlrgp.alaska.edu

It is not required to enter the database name when logging in.

A.    Verify that popup blockers are disabled.  These need to be disabled or the Banner website added as an allowed site in the popup blocker's settings.

B.    See Internet Explorer – Modifying the Popup Blocker for Banner 8

C.    Customer may not be an administrator of the computer and  Java needs to be installed. Customer will not be prompted to install the Java if they do not have administrator access. If Customer does not have Administrator privileges, they need to contact their local IT support agency.

A.    You may have clicked “yes” to the java security prompt.  Exit and access banner again, and verify that you select “no” to the “block potential unsafe components” message.
B.    You can try to delete the JAR cache and web cache and cookie files.*
C.    You can attempt to update video drivers (recommended ticket be placed in so OIT can assist if needed).
D.    If this doesn't work then you may have spyware on the computer you're using and needs to have a spyware removal program installed and run on computer. Contact your local IT support agency for recommended spyware removal tools.

*JAR cache can be deleted from Java in your Windows Control Panel. Also from Control Panel, choose Internet Options, and Delete Temporary Internet Files to delete your cache and cookies.

This message is common with non-Internet Explorer browsers, such as Firefox or Safari. At this time, only Internet Explorer 7 and later are supported.

A.    Customer is trying to use https when they should be using http:

i.    Banner 8 Production - http://banner.alaska.edu
ii.    Banner 8 Training - http://bantrnx.alaska.edu
iii.    Banner 8 PREP - http://banprep.alaska.edu
iv.    Banner 8 LRGP - http://banlrgp.alaska.edu

B.    Your Internet Explorer security settings may need to be adjusted. From Internet Options, choose the security tab, and set the slider to "Medium" and try again.
C.    You may have DNS issues.  Make sure you can ping a banner server, for example, open up command prompt and type "ping banner8010.ua.ad.alaska.edu" (without quotes).  Call OIT if you don't get a response.
 

Your monitor resolution may be too low. For optimum viewability, ensure your screen resolution is set to 1024 x 768 or higher.

The F1 key is not supported in Banner 8.

See our complete list of keyboard shortcuts for more information.

The Internet Explorer window, Oracle Application Server Forms Services, is running a Java Applet that opened the Banner 8 window, Oracle Developer Forms Runtime - Web. When the Internet Explorer window is closed, the Java Applet closes, and in the process closes the Banner 8 window.