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Overview
Provide limited support for IT operations during the hours the Support Center is not staffed.
Service Users
UAF and UA Statewide students, faculty, and staff. UAA and UAS students, faculty, and staff for system-wide connectivity issues.
Requirements
Computer Operators who answer the phone are not trained in all Support Center areas. For tasks that must be handled by Support Center personnel, operators can fill out a call ticket to ensure timely response during Support Center business hours.
Use must be in compliance with the University of Alaska: Acceptable Use of Online Resources and the University of Alaska Board of Regents Policy of Information Resources.
Use must be in compliance with the University of Alaska: Acceptable Use of Online Resources and the University of Alaska Board of Regents Policy of Information Resources.
