This service includes production of small to moderate quantities of CDs and DVDs for administrative purposes.

Provide limited support for IT operations during the hours the Support Center is not staffed.

This service monitors, enforces, and reports license compliance of computer application licenses. It enables verifiable concurrent-use licensing of applications.

Process monitoring for HR and Payroll jobstreams.
AppManager user account administration.

Provide computer operator support for ARSC computers that are housed in the Butrovich Data Center.

Atomic Learning provides access to their easy to understand library of 1000's of educational resources that allow educators, students, and learners of all ages to embrace technology. Especially helpful are their highly focused, 2-3 minute, online, video tutorials that answer the "How do I do that?" questions.

Provide consulting services in regards to Audio and Visual technologies.

This service provides audio conferencing services for the University of Alaska system through Event Builder.

A 134 square foot fully functional television recording studio is provided for use. The studio is fully lit for television production, offers three cameras for use, and teleprompter capabilities. Other options include green screen capabilities, several microphone options including lavaliere, hand held, and shotgun microphones.

In the control room, users can switch live between cameras, other video sources including SVHS VTRS, Satellite feeds, U-Park kitchen, or the CTS audio and video routing center. Recording options include mini-dv, S-VHS, or direct to DVD.

Also available is a fully functional audio recording center with a 24 channel mixer. Sources include a high quality ribbon microphone, turntable, cassette tape, CD, and DAT players. Any source can be put into a mix and recorded into the pro tools ™ audio editing software. Recording options include CD, cassette, or DAT.

Provide server-side configuration changes to enable the printing of batch reports from Banner system to departmental printers.

The Banner Student system is a collection of administrative tools and databases to include the Enterprise Directory, Housing Director, FSA Atlas-HR, Degree Works, Banner Workflow, RPTP-Toad, and Qmenu/QAdhoc.

Installation of computer hardware in the Butrovich Data Center.

Provide general maintenance and consumables for network printers in the Butrovich building.

Installation, repairs and restoration to cable TV or data cabling.

Provide high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.

Provide high-bandwidth, high-availability campus wireless connectivity to the Internet, Internet2, and other online services from all campus locations.

Monitor key metrics in the mechanical and electrical (environmental) systems. Monitor facility and building security via card access and CCTV systems.

This service provides hardware and software purchasing recommendations.

This service provides a central management point for computer security incidents. Service includes incident triage, scene security, investigation, data collection, notification, analysis, evidence collection and analysis, evidence reporting and presentment, remediation, forensic analysis and case preparation/testimony in administrative and civil/criminal court proceedings.

Computing labs on campus provide users with an extensive software library installed on each workstation. Visitors to each lab receive free technical support and limited training from assigned student lab consultants.

Manage on-site and off-site tape libraries. Load and remove media from automated tape storage devices. Order and receive new data tapes used in the Butrovich Computer Facility. Oversee destruction of expired tapes.

OIT's Video Conferencing Services group offers a desktop video conferencing client that utilizes a personal computer (Windows or Macintosh OS) with a web-cam and microphone. Multiple computers can join in a single virtual conference room or can be linked to a traditional video conference.

This service repairs and maintains UAF and SW desktop computers and peripherals. The technician's responsibilities may extend to deploying and configuring new hardware, installing and updating software packages, and troubleshooting problems to resolution.

This service provides support to department employees who would like to maintain departmental computer systems.

Elluminate Live! provides the opportunity for live, synchronous learning and collaboration. It is UAF's web meeting tool that is available for any type of distance activity - be it a course or meeting. Instructors and meeting facilitators can schedule and deliver Elluminate sessions and their recordings through UAF Blackboard and http://elive.uaf.edu. Features that might be available in your Elluminate sessions include: voice over the Internet, video, shared whiteboards, instant messaging, breakout rooms, application sharing, and more.

Describes the many different types of data, and methods used to encrypt that data. Email Encryption, File Encryption, Network Encrpytion (VPN, UAAlaska), Certificates (InCommon, Verisign, etc.), Security consultations.

Custom programming for the University of Alaska's Enterprise-wide student systems, including Banner, UAOnline, QMENU and more. Programming includes changes and enhancements to the base applications, batch extracts and imports, and custom interfaces or reports.

The University of Alaska's Enterprise Directory(EDIR) includes contact information for departments, current faculty, staff, students, and a relatively small number of other University affiliates.

- You can search the directory to find people by name, office phone number, or UA Username.

- The directory contains records for every department at UA as well as every student and employee.

- Students, faculty, staff, and departments may add contact information including preferred email address, phones, office location, web sites, and/or photo; to add or changes information, you log in with your same UA Username (or ID#) and password used for many other services (link to documentation on editing records).

- Name and affiliation data are automatically provided from University student & employee systems of record (Banner); departments and their organization are automatically provided from University official structure table maintained by Institutional Research.

OIT's Training & Development Group offers a variety of instruction in computer related technologies for faculty and staff. Class formats range from informational seminars to hands-on technology workshops that offer you the opportunity to actively explore the software. Classes include topics in Windows, Banner, Blackboard, Microsoft Office, Web. 2.0, web browsers, Adobe applications, web content management, SMARTBoards, and basic instruction in how to operate the equipment located in the SMART classrooms around the campus. Sessions are also available for individuals and departmental or office groups. The Training & Development Group offers assistance with train the trainer products and assistance locating outside vendors or other UA affiliated trainers to deliver specialized or customized training to UA faculty, staff or student employees. Our staff also provides second line support, testing, and evaluation for the UA supported computer applications listed earlier. The Training & Development Group maintain walk-in support in their training lab in 319B Bunnell as well as 104 Butrovich which serves as a training lab for UA affiliated faculty and staff. Current class listings are found on our training calendar where you can also sign up.

This service includes university webmail and IMAP/POP3 email access for desktop clients as well as handheld devices. Other applications accessible through the Google Apps interface include: calendaring, docs, chat, video, groups and sites.

Track warranty expiration dates. Negotiate and manage maintenance contracts. Review and approve quotes and invoices. Provide contract information to non-OIT hardware owners prior to approval of costs.

The OIT Support Center provides direct contact between customers and OIT technicians to help provide services, answer questions, and resolve computing problems as quickly as possible. Visit the OIT Support Center web page for more information. The Support Center is a service within OIT that serves all students, faculty, and staff with their technical and support needs. Assistance is provided for desktop computing, network, and other OIT services. The OIT Support Center focuses on the individual customer through information, education, and problem resolution via phone, online, email, and walk-in consultation. The Support Center provides assistance, information, and intelligent referral for all OIT services. Technical consulting services to student owned computers are also available through the Student Computer Support Center.

Network infrastructure providing the University of Alaska community with redundant, high-bandwidth, high-availability connectivity to the Internet.

Allocate and manage IP address resources including DNS and DHCP.

Apple's iTunes University via the iTunes application (Macintosh & Windows) is a free service hosted by Apple that provides access to audio and video content from educational institutions around the world through Apple's online iTunes Store. These files can be played on a computer, iPad, iPhone, iTouch, or smartphone that has iTunes installed or content can be downloaded to an mp3 player.

UA's iTunes U provides users with easy access to a wide range of University of Alaska Fairbanks content (in audio, video, or .pdf format). Faculty interested in having an account to which they can post their content must have an iTunes U course account.

This service provides server hosting and administration for RedHat Enterprise Linux (RHEL) servers. Service includes installation of server operating system and patches, server configuration, secure network access, backup, and maintenance of server.

Provide network architecture and design services for the UAF campus LAN and system-wide WAN.

This service provides consolidated print servers for UAF and UA Statewide domain printers. It includes fee-based printing services in OIT maintained computer labs, and monitors and maintains network print queues.

New service consultations – advice, guidance, and steering for new facilities, offices, etc.

This service installs and manages each firewall used to protect a school or department's critical information and technology assets. It also provides security and protection to the campus via a best-practices approach.

OIT Managed Accounts

The OIT Support Center assists users with account creation and permissions for:

• UA Username and Password
• UA Domain
• Roxen Content Management System (UAF & SW Websites)
• UAF Blackboard
• HP Service Manager (Peregrine)
• AnyConnect VPN (Student Access)

Creation of the above accounts can be requested in writing using the Computer account request form. All accounts listed above use the UA Username and Password (managed by UA ELMO) for access.

Automatically Created Accounts

There are several accounts that are created automatically (not by the OIT Support Center) upon a user's affiliation with the University. These accounts include:

• Domain (computer login)
• Enterprise Directory (EDIR)
• Google Apps @ UA
• UA Online
  UA Online accounts have independent permissions and do not use the UA Username and password for access.
• UAF Blackboard (Faculty & Students)
• AnyConnect VPN (Employees)

Unix/Oracle/Banner Related Accounts

Unix, Oracle, & Banner related accounts are managed by campus specific Security Coordinators. These accounts include:

• Banner
• DSD/QMenu/QAdhoc
• OnBase
• RPTP
• Toad
• VistaPlus

Account forms for UA Statewide, UAF, and OIT are available in to the right.

OnBase is the Enterprise Content Management System in the Records and Information Management department. It provides a system wide digital document-imaging infrastructure that when appropriate digitizes administrative records and utilizes technology to increase business efficiencies, and supports a records retention program that provides substantial economic, operational, and legal benefits for the University of Alaska.

For more information about Onbase visit https://www.alaska.edu/records.

This service provides basic oracle database administration, maintains servers, performs data backups and ensures data integrity.

This service provides risk assessment and mitigation recommendations for the use and handling of university and student-owned information, performs vulnerability and risk assessments for departments and data managers concerning all aspects of business process, and assists auditors with any type of investigation, audits of department systems, campus wide audits, as well as identification and remediation recommendations for vulnerability identified during investigations.

This service provides secure socket layer (SSL) certificates for websites and applications that require them. The certs used are issued via InCommon Cert Service.

Monitor server and application connectivity. Notify service/machine owner, as appropriate, in the event of problems.

Smart Classrooms and Smart Carts contain instructional technologies that equip faculty with audio and video tools used to enhance their sessions with rich multimedia content.

Smart Classrooms have computer technologies permanently installed while Smart Carts are mobile workstations that can be moved from classroom to classroom, as needed.

Technical support includes quick-response technical assistance for issues encountered during instruction, hardware/software management and recommendations regarding technology in support of academics.

The University of Alaska licenses software controlled by our Keyserver to save the University the cost of many individual program licenses. This software is available for download from the Licensed Software Applications page.

Produce customized mailer forms, including PIN reset notifications, payroll checks and advice, and tax forms.

OIT provides special event support for campus functions. This service includes the setup and operation of live sound equipment, video projection, lighting, audience response, or on-site technical support.

This service provides technical support to students on campus having problems with their personal computers. Common issues that can be addressed are virus data back ups, part requests parts from vendors, hardware upgrade recommendations, and basic advice and guidance.

Promote (and market) instructional technologies to faculty. Work with faculty to introduce, adopt, and facilitate the integration of a variety of instructional technologies into their instructional strategies.

Installation, repairs and restoration to telephone or related data cabling. This service also includes moving, changing, or adding telephones (including voice mail).

University of Alaska employees have access to online courses with additional resources such as Books24x7 and Knowledge Centers (Leadership and Professional Foundations).

Blackboard is UAF's web based course management system that allows instructors to develop and deliver course materials online.

Instructors use Blackboard to post documents, assignments, quizzes and exams and to moderate forums, provide virtual office hours, and more. Students are able to check their grades, submit assignments, and interact with each other and the instructor.

Blackboard is used for distance education classes that are taught entirely online as well as to complement traditional face-to-face classes.

Launch UAF Blackboard

The UAF Listserver uses the Mailman application to manage electronic mail discussion and e-newsletter lists. Mailman is integrated with the web, making it easy for users to manage their accounts and for list owners to administer their lists. Mailman supports built-in archiving, automatic bounce processing, content filtering, digest delivery, spam filters, and more.

This service maintains and supports UAF mobile applications for iPhone, iPad, iTouch, Android and BlackBerry devices in support of UAF Mobile. The service includes data feeds, vendor accounts, and future version upgrades.

UAOnline provides students immediate Web access to locate courses of interest, register and pay for courses online, check the status of their financial aid and more.

Provide management for all user accounts in relation to Unix server, Oracle DB and Banner access.

OIT's Video Conferencing Services group (OIT/VCS) manages the UA system wide video conferencing network. OIT/VCS is available to provide consulting, installation, training, scheduling and technical support. Whether your objective is education, or conserving resources for administrative meetings, OIT/VCS will help you meet your goals. Example video conferences include Thesis defenses, interviews, alternative expertise, collaboration with other institutions, and distance education. With connectivity to statewide, nationwide, and worldwide conferencing locations, VCS can bridge you to health organizations, state and federal governments, K-12 institutions, universities, and other video sites around the world.

Provide room construction and design recommendations. Provide video conferencing equipment recommendations and cost analysis.

Installation, configuration, and certification of customer purchased video conferencing equipment.

Provide system-wide video conferencing scheduling services to include: room scheduling, endpoint scheduling, and port scheduling on the bridge. For sites not on the UA WAN, OIT-VCS, will schedule and test in advance of the video event in order to verify connectivity compatibility, and functionality.

Provide technical assistance support for video conferencing systems to ensure a successful conference. Will assist with troubleshooting problems both during live conferences and during down-time.

Provide training on the use of video conferencing equipment as well as best practice for video conferencing etiquette.

This service provides secure, remote, connectivity to campus resources from non-University of Alaska locations. VPNs send data over the public Internet through secure "tunnels." This refers to a network in which some of the parts are connected using the public Internet, but the data sent across the Internet is encrypted, so the entire network is virtually private. An example might be a company network with offices in different cities. Using the Internet, the offices merge their networks into one network. The data is encrypted to ensure that only the offices in question can see the data on the Internet link.

Web Content Management System consulting services related to the University of Alaska Statewide and UAF web presence, as well as browser based web application development.

This service provides both audio and video, on-demand web streaming services, in multiple formats. Available formats are Windows Media, QuickTime, Flash, DVTS, and through a vBrick appliance.

This service provides server administration of department owned and OIT maintained Windows servers, as well as backup and maintenance of department owned servers. It enables UAF and UA Statewide departments to easily share files, applications, and printers while removing the need for accumulated space on local drives. The service includes installation of operating systems, server configurations, installation of OS patches, network/firewall provisioning, and installation of applications as necessary.

Provide data storage services and file server management. Services include data backup, data restore, space allocation and access management.