Answers
Q: I don't have the advertisement for Microsoft Office 2007. Why?
A: This could be for several reasons:
- You don't have Configuration Manager installed. To see
if you have it installed, please view the
Config Manager section
of our troubleshooting video If Configuration Manager is not available,
please call the OIT Support Center, x8300, to submit a ticket to get
Configuration Manager installed.
- Your computer doesn't meet the minimum requirements. There are several
minimum requirements for installing Microsoft Office 2007.
- At least 256 Meg's of RAM
- At least 5 GB free space on C Drive
- At least Windows XP Installed
- Has Microsoft Office 2003 already installed
If you don't meet any one of these requirements, the advertisement for Microsoft
Office 2007 will not be advertised to you. You will need to contact the OIT
Support Center, x8300, to submit a ticket to have Microsoft Office manually
installed.
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Q: Can I have my email open during the upgrade?
A: If you use Outlook Express, or Outlook as your email client,
NO, you cannot have any Microsoft Office application open during the
Microsoft Office 2007 installation process. If you use Thunderbird as your email client,
then yes, you can have your email open.
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Q: Can I open Office Documents during the upgrade?
A: NO. You cannot have any Microsoft Office application
open during the upgrade process. This includes Word, Excel, Access, and PowerPoint documents.
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Q: What does OIT Desktop Support Recommend for a successful install?
A: To help ensure that your upgrade process goes as smoothly as possible,
please follow the following recommendations:
- Start the download part around noon. This should allow ample time for the download
part to complete.
- After the download completes, REBOOT your computer. This will make
sure any Microsoft Office programs that were running in the background are closed.
- After the reboot, make sure outlook, or any other Microsoft Office product didn't
start automatically, and close them if they did.
- Start the install around 4:30 pm. Since the install takes a long time, you can start
it, and it will continue after you leave work for the day. It is important
that you do not interrupt the installation part. So instead of logging out
of the computer when you leave, choose to lock it instead. Press the Ctrl-Alt-Delete keys
all at once and click the "Lock Computer" button. The next morning, you will (unlock) login
to the computer and will be prompted to reboot the computer, please do so. Once your
computer has rebooted and you log in, you will have the Microsoft Office 2007 applications
installed.
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Q: How do I import my existing mail into Outlook 2007 after the install?
A: This is largely an automated process. After you've gone through the
installation process, rebooted and have opened Outlook 2007 for the first time, the program will
attempt to upgrade you're existing .pst file to the new format. You will see a IMAP Search Folders
Popup:
Please click the Checkbox "Please do not show me this dialog again" and click OK.
You will also see a Microsoft Office Outlook Box:
Please click "No" and proceed with the Outlook import. If the import is successful, and you want
to enable instant search, then the next time the window shows up, you can click Yes, and install
the component from Microsoft. If you have a lot of information in Outlook, then this part of
the upgrade can take a long time. Please give the program some time to succeed.
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Q: After the upgrade, I attempt to open outlook and get:
"Cannot start outlook, map132.dll is corrupt or the wrong version."
A: This happens when Microsoft Office 2003 did not get properly uninstalled.
Please run the Office diagnostics located at Start -> All Programs -> Microsoft Office ->
Microsoft Office Tools -> Microsoft Office Diagnostics. Click "Continue" at the first window,
then "Run Diagnostics." Diagnostics can take up to 30 minutes to run, so be patient. Once
Diagnostics are complete, click "Continue." The diagnostics will take you to a website.
You can close the website.
After diagnostics run, attempt to open up Outlook again. If the problem still persists, call the OIT
Support Center, x8300, and open up a ticket.
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Q: After the upgrade, you can open outlook, but when you try and open your email
folder you get a "Cannot Expand folder" error.
A: This happens when Microsoft Office 2003 did not get properly uninstalled. Please
run the Office diagnostics located at Start -> All Programs -> Microsoft Office -> Microsoft
Office Tools -> Microsoft Office Diagnostics. Click "Continue" at the first window, then
"Run Diagnostics" Diagnostics can take up to 30 minutes to run, so be patient. Once Diagnostics
are complete, click "Continue" The diagnostics will take you to a website. You can close the website.
After diagnostics run, attempt to open up Outlook again. If the problem still persists, call x8300 and
open up a ticket.
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