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About our StaffThe Office of Information Technology (OIT) Support Center's skilled staff are highly trained and comitted to provide technical support for current and emerging technologies as well as comprehensive IT training for University of Alaska staff, faculty and students. Coon, KennethSupport Center Lead Analyst Kenny joined the Support Center team during the summer of 2001. Prior to this he worked for the Department of Defense has a workgroup/systems administrator. Kenny holds certifications from HDI and recently became ITIL foundations certified. He also has a Bachelor of Science in Criminal Justice from Wayland Baptist University. Contact: 450.8300, Email: kenny@alaska.edu Gentry, AprilIT Trainer April Gentry joined the OIT Support Center in April 2006. Since joining the team, she has completed the Blackboard Certification Series. Outside of work, April enjoys outdoor activities, visiting with friends and family, and attending church. Contact: 450 8384, Email: april.gentry@alaska.edu Hawkins, ShaynaSupport Center Analyst Shayna started working for the Support Center in February of 2007. She is currently working towards her under graduate degree at UAF. Contact: 450-8300, Email: shayna.hawkins@uaf.edu Lloyd, TonyaSupport Center Analyst Tonya officially joined the help desk in May, 2006 but had previously worked for the OIT Support Center. She is majoring in Geological Engineering with a minor in Computer Science and Math. Contact: 450-8300, Email: tonya.lloyd@alaska.edu McGrady, LarrySupport Center Lead Technician Since joining the HAT team in summer 2001, Larry has earned an associates degree in MSSP. He is constantly learning more about the various Software Programs and Operating Systems that the University Community” uses to better assist them. Larry enjoys the daily interaction with University employees from around the state. Contact: 450.8300, Email: larry.mcgrady@alaska.edu Miller, MartinSr. IT Trainer Martin is a Langevin Learning Systems certified Instructor and Facilitator. He has over 22 years experience as a trainer, and Communications Computer Specialist. As a Storyteller and a Member of Toastmasters International he enjoys presenting information on a wide variety of subjects. Contact: 450.8304, Email: martin.miller@alaska.edu Myers, JoyaSupport Center Analyst Joya Myers started working for the OIT Support Center in February 2006 and is currently working towards a degree in computer engineering at UAF. She has a background in communication with the US Army. Contact: 450-8300, Email: joya.myers@alaska.edu Taylor, AlexSupport Center Analyst Alex Taylor joined the OIT Support Center (formerly the SW and UAF Help Desks) in October, 2004. He is currently working on an Information Technology Specialist Associates Degree. In September, 2005, Alex passed his Help Desk Analyst (HDA) certification exam. As of January, 16, 2006, Alex is also Customer Support Specialist (CSS) certified. Out of the office, Alex enjoys hanging out with friends, playing paintball, baseball and video games with his friends. Additionally, he is an involved member United Campus Ministry, serving on Leadership and the Board. Contact: 450.8300, Email: alex.taylor@alaska.edu Telling, ShannonSupport Center Analyst Shannon has been with UAF since the Fall of 1999, starting as a student and eventually becoming a staff member. He has been with the OIT Support Center as a full time employee since 2003. In April 2007 Shannon obtained his Support Center Team Lead certification from HDI. His hobbies include technology, travelling, sports, and hanging out with friends. Contact: 450-8300, Email: shannon@alaska.edu Add/Edit Personnel |
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