Office of Information Technology
For OIT Staff

Contact OIT Support Center

Support Hours

Fairbanks area:
tel: 907-450-8300
fax: 907-450-8312

Outside Fairbanks:
1-800-478-8226

Email: helpdesk@alaska.edu

Recharge

Key Contact

Wendy Rupe, Fiscal Officer (UAF & Recharge)
Butrovich 103
Purchasing Requests: itpurch@alaska.edu
phone (907) 474-6908
fax (907) 450-8381
wsrupe@alaska.edu

OIT Recharge Centers

FY13 OIT Recharge Center Rates INTERNAL UA CUSTOMERS UPDATED 8/15/12

FY13 OIT Recharge Center Rates EXTERNAL NON-UA CUSTOMERS

Telephone Services Annual billing and ad hoc for tolls, moves and changes

Shared Storage Annual billing and ad hoc for new service during the fiscal year

Server/Database Administration Ad hoc billing via signed Service Level Agreement (SLA)

Video Conferencing Services are available to all UA campuses or departments. MAUs cover the cost of these services annually in support of their academic and administrative programs based on a system-wide cost share approved by the Business Council.

Webstreaming and Video Production
Ad hoc billing

Desktop Lab Builds
Ad hoc billing

NOTE: All ad hoc recharge services will be billed by month-end. Annual recharge billing will be processed by the end of August for each fiscal year.

Recharge Purchasing Requests

Please use the Purchase Request Form for all recharge purchasing requests.

Service Level Agreements

Additional services and support packages for servers/database administration can be acquired through a negotiated Service Level Agreement (SLA). For more information on customized service and support through an OIT SLA, please call the OIT Support Center at 450-8300.

To create your own SLA:
FY13 OIT SLA Template

More Information on OIT's Recharge Services

Recharge Labor Charges and Billing How To

Please contact Wendy Rupe with any OIT recharge-related questions.

Related Links

You can also find these rates, as well as other UAF Recharge Center rates, on the Financial Services website: http://www.uaf.edu/finsvcs/finance-accounting/recharge-centers-fy12-rat/