Office of Information Technology

Customer Satisfaction Survey Results (September 2014)

The OIT Support Center uses HP Service Center to track Customer requests. Each request the Support Center was not able to resolve is escalated to other, second line, OIT support departments. Those escalated tickets automatically email our Customer when the ticket has been opened and when the ticket has been closed.

Some Closure Notifications contain a link to a survey asking our Customer how well OIT supported them. These are the results.

1. How would you rate OIT's response time for this service request?

Higher numbers are better

2. Were timely updates about your request provided?

3. What is your overall level of satisfaction with the way OIT handled this service request?

Higher numbers are better

Updated 20 October 2014

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