Problem tickets our departments receive are resolved in the most expeditious manner possible.

Tickets are assigned to technicians based on many different factors, including a technicians current understanding of the nature of a problem, the necessity for a technician to learn about a new technology or problem, current workload of technicians, and the location or proximity of the technicians.

Regardless of which of our technicians is assigned to help you with your problem, we maintain the goals of "initial contact same day" (or within 4 business hours if received in the afternoon) and tickets resolved and closed within 1 week.

Can we always do it? No. Based on having to sometimes wait for availability of equipment, replacement parts, and working out appointment times between our technicians and the busy schedules of our customers, not everything gets resolved in that time frame - but we do try.

Typical closure times are approximately 3 days.