Office of Information Technology

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Activity ID: 3368

Activity type

ACTION NEEDED: 

Subject


Google Apps @ UA Mail Misfile Trash & Spam  

Short description

An issue in Gmail caused actions applied to a message (delete, mark as spam, move to folder) to be inadvertently applied to a different message. 

Scope

Google Apps @ UA Mail Misfile Trash & Spam

Status 1

Carrier Maintenance 

Start day

Wednesday, 1-15-2014 Time: 00:00 am 

Recovery day

Friday, 2-14-2014 Time: 11:59 pm 

Specific Start End Times

The issue occurred between January 15 and January 21.
Messages received during this period that are in Trash or Spam will be automatically deleted starting February 14.

Description

Google has notified OIT that some Google Apps @ UA users may have been affected by a recent issue in Gmail that caused some actions they took (e.g. deleting a message, marking it as spam, or moving it to a folder) while viewing a message to be inadvertently applied to a different message. The issue occurred between January 15 and January 21.
It affected only actions taken in Gmail for iOS (iPhone, iPad, iPod Touch), Gmail in a mobile browser, and Gmail Offline, and not Gmail in a web browser or Gmail for Android.
The issue is now fixed. However, users must take action to re-file these messages in Gmail by February 14, 2014.

Resolution

What To Do Now:
We recommend that users check their Trash and Spam folders for any items that they didn’t intend to delete or mark as spam. Users can restore any misfiled messages by moving them back to their Inbox or intended folder.
IMPORTANT: Users must move these messages from the Trash and Spam folders by February 14 (messages are permanently deleted 30 days after they are placed in the Trash or Spam).
Also, users may find messages in their inbox that you originally intended for Trash, Spam or other folders, and will need to move these messages.

Affected customers

Any user who used Gmail for iOS (iPhone, iPad, iPod Touch), Gmail in a mobile browser, or Gmail Offline to move, or mark messages between January 15 and January 21. OIT will be notifying these users directly.

Authorized by

Kenneth Coon OIT Support Center Manager 

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