Office of Information Technology

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Activity ID: 3030

Activity type

ACTION NEEDED: 

Subject


VoIP server in Duckering  

Scope

Restart of Cisco VoIP Server in Duckering location

Status 1

Activity 

Start day

Thursday, 3-7-2013 Time: 10:00 pm 

Recovery day

Friday, 3-8-2013 Time: 01:00 am 

Duration

3 hours

Description

OIT Telecommunications Services technicians and
WWT technicians will be performing an     
emergency reboot of the Cisco VoIP Server in
Duckering. During the event all Cisco phones will
be registered to the Arctic Health location and
the UCCX Call Center will also move to the AHRB
location. At the end of the event the lower campus
phones and the UCCX Call Center will be registered
back to the Duckering location.
                    
Outage window includes contingency time.
                

Affected customers

All lower campus buildings on the Cisco phone
system and all lower campus UCCX Call Center
users. This includes Duckering, Bunnell, Signers Hall,
Eielson, Rasmuson Library, Fine Arts Complex,
Chapman, Facilities Services, Brooks, Gruening,
and Whitaker.

Please note

Affected users may notice their phones reboot   
several times during the event.

Authorized by

Dave Hill OIT Telephone Services Manager 

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