Office of Information Technology

Show Activity

Activity ID: 2771

Activity type

ACTIVITY/OUTAGE: 

Subject


HP Service Manager-PROD (upgrade)  

Short description

Upgrade HP Service Manager 

Scope

HP Service Manager PROD instance (service.alaska.edu)

Status 1

Scheduled Upgrade 

Start day

Sunday, 7-15-2012 Time: 06:00 am 

Recovery day

Sunday, 7-15-2012 Time: 10:00 am 

Duration

4 hours

Description

- Application will be upgraded to version 9.21.
- Migrated from older hardware to virtual machine.
- Windows clients will be forced to use SSL certificates.
Additional information can be found on the HP Service Manager Upgrade site.
http://www.alaska.edu/oit/internal/hpsm_upgrade

Resolution

Planned Activity/Outage

Affected customers

All HP Service Manager operators and customers who submit service requests using the web self service interface.

Authorized by

Bill Wakefield OIT Core Applications Manager 

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