Office of Information Technology

Fairbanks area:

tel: 907-450-8300
fax: 907-450-8312

Outside Fairbanks:
1-800-478-8226

Email: helpdesk@alaska.edu

Show Activity

ACTIVITY/OUTAGE:

HP Service Manager-PROD (upgrade)

Upgrade HP Service Manager

HP Service Manager PROD instance (service.alaska.edu)

Scheduled Upgrade

Sunday, 7-15-2012

Time:

06:00 am

Sunday, 7-15-2012

Time:

10:00 am

4 hours

- Application will be upgraded to version 9.21.

- Migrated from older hardware to virtual machine.

- Windows clients will be forced to use SSL certificates.

Additional information can be found on the HP Service Manager Upgrade site.

http://www.alaska.edu/oit/internal/hpsm_upgrade

Planned Activity/Outage

All HP Service Manager operators and customers who submit service requests using the web self service interface.

Bill Wakefield OIT Core Applications Manager