Who We Are
OIT's Departments and Groups
Office of the Chief Information Technology Officer (CITO) The Office of the CITO consists of the CITO and Assistant to the CITO. The CITO is OIT's executive leader who supports technology services across the UA system. This position reports directly to the UA president and the UAF chancellor. Board of Regents' Policy regarding Chief Information Technology Officer Section P02.02.070
IT Business Office (ITBO) The Executive Officer is responsible for financial management, strategic planning and alignment, and management of the OIT Business Office. Business Office operational responsibility includes fiscal operations, procurement, contract and property management, human resources, event organization, travel, and recharge center coordination. Serving as the OIT liaison to UA and UAF executive management, the Executive Officer coordinates and reviews all OIT budget requests and business plans.
User Services (US) is the front line group working directly with students, faculty and staff, ensuring delivery of IT services. User Services is the first point of contact to assist with technology needs and provides help desk assistance, training, and desktop support. Additionally, User Services is an integral part of UAF’s instructional delivery through academic computing support (smart classrooms, computer labs, Blackboard) and manages the System-Wide service, video conferencing for distance education. User Services hosts several events including the annual Rural Sites Training Conference, Faculty Spotlight, and TechFest.
Application Services (AS) programs, integrates and maintains academic and business solutions for the University of Alaska System. These solutions range from systemwide applications such as Banner/UAOnline (accounting, class registration, tuition & fees payment, payroll, purchasing, etc.), DegreeWorks (graduation planning and degree audits), Google Apps for Education (calendar, docs, email, groups), The Housing Director (campus student housing) and the unified login credentials (only 1 password for everything!), to campus-specific solutions such as online bookstores, library borrower databases, campus health center and parking services applications. AS serves the university depts. who serve UA's students, employees, guests and the public at large. To accomplish its role AS relies heavily on partners homed in Statewide Administration and UAF departments, including many groups within OIT itself.
Infrastructure Technology Services (ITS) provides the foundation and security for all deployed systems including networks, telephones, and servers. The university requires continuous operation of these critical systems, which are available and monitored twenty four hours a day, seven days a week, 365 days a year. ITS participates in internal and external reviews resulting in identification of single points of failure and security vulnerabilities.
Technology Oversight Services (TOS) provides leadership in strategic planning, project management and technology innovation. Working closely with the CITO, TOS provides oversight of the planning and implementation of OIT services throughout the UA system. One of the challenges for TOS is to summarize technology services in a clear, concise format to allow both OIT and the university to measure the quality of these services.