Office of Information Technology

Departmental Groupings

Office of the Chief Information Technology Officer (CITO)

IT Business Office (ITBO)

User Services (US)

  • Martha Mason, Executive Director
  • Support Center - Help Desk, training & development
  • Campus Technology Services - Smart classrooms, computer labs, web streaming, and academic technologies
  • Desktop Support - Technical support, computer builds, Student Support Center
  • Video Conferencing Services - Video conferencing services, audio conferencing contract management

Application Services (AS) 

  • Rory O'Neill, Executive Director
  • Core Application Services - Email, calendaring, content management, directory, web design
  • Enterprise Application Services - Course registration, degree audit, electronic workflow, enrollment management, payroll, personnel, transcripts, tuition and fees, web portal
  • Identity & Access Management Services - UA identifiers and passwords, enterprise registry & directory, central authentication & authorization services, inter-institutional federation, single-sign-on

Infrastructure Technology Services (ITS) 

  • David DeWolfe, Executive Director
  • Data Center Operations - 24x7x365 computer facility monitoring, tape library, records management)
  • Network Operations - LAN, Fairbanks wireless access, telecommunication circuits between UA campuses
  • Network Engineering - Network architecture
  • Security Administrtion - Incident response, firewall management, guidance/consultation
  • Technical Services - Unix server administration, database administration, account administration
  • Telephone Services - Installations, moves, voicemail
  • Windows Servers - Microsoft Windows servers

Technology Oversight Services (TOS)

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