Office of Information Technology

Knowledge Management Process

Overview

The knowledge managment process is responsible for sharing perspectives, ideas, experience and information, and ensuring that these are all available and accessible at the right time and in the right place. Knowledge management enables informed decisions, and improves efficiency by reducing the need to continually rediscover knowledge. Within OIT this process is scheduled to be formally implemented from July 2015 into 2016, though aspects of it, such as the AskUA database, are currently operational.

ITSM (IT Service Management) Improvement Program

ITSM timeline.

Proces Contacts

Toni Abbey, Knowledge Management Project Manager
Kenneth Coon, Knowledge Management Process Owner

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