Change Management Process
The objective of the Change Management process is to standardize the methods and procedures used throughout OIT to promptly and efficiently handle all changes to OIT services. Change Management is intended to minimize the number and impact of incidents related to a change upon a service. Changes to OIT services may arise reactively in response to problems, proactively from seeking improved efficiency and effectiveness or in response to evolving business initiatives. Change Management aims to control the lifecycle of all changes while enabling beneficial changes to be made, with minimum disruption to OIT services. This process is scheduled to be formally implemented from November 2013 through November 2014.
ITSM (IT Service Management) Improvement Program
Toni Abbey, Service Catalog Process Improvement Project Manager
Kevin Jacobson, Change Management Process Owner